Best Paper Award to Torben Hansen, Lars Grønholdt, Anne Martensen, and Alexander Josiassen
09/29/2016
Associate ProfessorÌýÌýparticipated in The 19th QMOD-ICQSS International Conference on Quality and Service Sciences, 21-23 September 2016, University of Rome, Italy. Here, he presented the paper "Trust in customer satisfaction formation: A study of retail banking in two national markets", authored in cooperation with Professor , Associate Professor and Assoiate Professor .Ìý
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The paper won theÌýBest Paper Award.
Trust in customer satisfaction formation.... Read the Abstract
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The page was last edited by: Department of Marketing // 01/25/2024