I have a background in Cultural Management (Università Cattolica and Ca' Foscari) and a Ph.D. in Management Engineering (Politecnico di Milano). My research focuses on how the relationship between human and non-human agents, specifically digital technologies, unfolds within organizations. I am interested in qualitatively exploring the implications of this relationship on the working practices and processes of cultural organizations, as well as the entanglement of technologies with the materiality and meanings of the objects held by museums and libraries.
During my PhD, I studied the implications of the adoption of AI in public organizations, examining the affordances and constraints that shape its implementation in this context, and how public organizations are redesigning their structures accordingly.
Maragno, G., Panozzo, F. Looking back to move forward: a craft-centred approach to rethinking technological evolution. Paper presented at the Methodology Development Workshop Research and Organization Studies in Digital Times, 2025
Mergel, I., Guenduez, A., & Maragno, G. (2023). D3.1 Digital Transformation and ICT v1.0
Maragno, G., Tangi, L., Gastaldi, L., & Benedetti, M. (2023). Exploring the factors, affordances and constraints outlining the implementation of Artificial Intelligence in public sector organizations. International Journal of Information Management, 102686.
Maragno, G., Tangi, L., Gastaldi, L., & Benedetti, M. (2022). AI as an organizational agent to nurture: effectively introducing chatbots in public entities. Public Management Review, p. 1-31.
Maragno, G., Gastaldi, L., & Corso, M. (2021). e-Government for Public Values creation: A systematic literature review. In DG. O2021: The 22nd Annual International Conference on Digital Government Research (pp. 386-397).
