SOMF 2025: A Global Gathering of Researchers Shaping the Future of Service Operations
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The Service Operations Management Forum (SOMF) 2025, theme: 鈥淐utting-Edge Service Operations Empowering Leading Organization of the future鈥�, took place at Copenhagen Business School (casino 168), 13-14 March. The event was chaired by Professor Juliana Hsuan (casino 168) in collaboration with Magnus Persson and 脕rni Halld贸rsson (Chalmers University of Technology).听
The SOMF 2025 conference brought together a distinguished international community of researchers to discuss the latest advancements in service operations management, including themes on service modularity, sustainability, servitization, technology and services, supply chain management, and healthcare.
The conference had inspiring speeches from three keynotes:
Keynote 1: Bettina Kamuk, Global Market Director, Ramboll
鈥淔rom waste to energy 鈥� decarbonization and sustainable solutions鈥�
Keynote 2: Professor Vinit Parida, Lule氓 University of Technology
鈥淒igital servitization and business model innovation: Current and future trends鈥�
Keynote 3: Professor Chris Voss, London Business School & Warwick Business School
鈥淭he history, and future development, of Service Operations Management鈥�
With participants from across Europe, SOMF 2025 reaffirmed its role as a leading platform for advancing knowledge in service operations management. The event concluded with an engaging panel discussion on 鈥榯he future research directions and academia-industry collaboration鈥�, laying the groundwork for continued collaboration and innovation in service research.
The conference ended with a farewell gathering, reinforcing the strong network of scholars dedicated to shaping the future of service operations. Plans for SOMF 2026 (to be held at The Open University, London) were announced, promising another year of cutting-edge insights and global engagement.
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